4Cast Security Solutions Asia, in corporation with PT Prima Langkah Pratama, aims to provide our clients with the very highest quality of service. We have produced this document to give you a better understanding of our business and the basis upon which we provide services to our clients.
Our service
We aim to provide you efficient services and solutions. We will exercise professional skill, care and diligence in carrying out your instructions.
We try at all times to work quick, efficient and responsive to your needs. Our commitment is as follows:
- Inform you of the most efficient means of completing work
- Keep you informed of progress
- Comply with the relevant laws of the jurisdictions in which we operate
- Record and observe instructions and give realistic expectations of outcomes
- Report to you in an appropriate manner and explain any recommendations
Your instruction
Instructions may be given to us either in writing or verbally. However, we may ask you to confirm in writing the terms of verbal instructions given to us. If there is any change in your instructions please notify us immediately. If you wish anyone else to give us instructions on your behalf we may require confirmation of this in writing.
How you can help us
Please give us clear instructions and let us know if anything changes or becomes apparent. Let us know if there are any special considerations or significant issues pertaining to the matter:
- Important time limits or deadlines
- Prompt and regular communication
Communications and contacting us
Our telephones are answered 24 hours a day, 7 days per week. At times you cannot reach us an answering/voicemail service is available. Alternatively, you may contact us by fax on +62 361 701835 / 735559 and / or by e-mail on info@4castsecurity.com. You can find additional contact details on our contact page.
We encourage communication by e-mail, where appropriate. Please provide us with details of your email address and let us know immediately if it changes.
Our terms of business
The terms of business set out below are the terms and conditions on which 4Cast Security Solutions Asia will transact business and / or otherwise act for clients. Any instructions received from you will be deemed to constitute acceptance and agreement to be bound by these terms and conditions unless we have specifically agreed otherwise in writing.
How we calculate our charges
We will either agree a fixed fee with you at the outset or will charge a variable fee calculated mainly by reference to the time spent dealing with the matter on your behalf and the expenses that we will incur. Where the matter will be charged on a time expended basis you will be provided with a best estimate of the time required to complete the works whenever this is feasible.
In assessing what we charge we take into account a number of important factors, including what steps we will need to undertake to complete the work, the nature and complexity of the task, the skills and knowledge required, the number and importance of documents and files prepared, the amount or value of any money or property involved, the jurisdiction and the circumstances of the matter, where the work needs to be undertaken, and the importance and urgency of the matter.
Any estimate that may be given is based on an indicative fee. If the work transpires to be more complex than originally anticipated, additional services are required, or the timeline is expected to be exceeded, then we may need to increase our estimates to take into account these factors.
We may also undertake work at discounted rates by prior agreement where the volume of work is large, or you instruct us on a regular basis, making our services even more cost effective for you.
Future instructions
Unless we agree otherwise and subject to our current hourly rates, these terms of business will apply to any future instructions.
Payment terms
Depending upon the work being undertaken for you, we may ask for a deposit. We will render our invoices promptly, either at the end of the project or shall deliver bills to you at intervals during the conduct of the works. In the event of a payment not being made to us, we reserve the right to decline to undertake any further work. The full amount due for the work done up to that date and any expenses incurred or committed to and additional penalties will be charged to you.
Accounts are due on receipt and must be settled within 30 days of being rendered. Interest will be calculated on any amount outstanding after this time either at the same rate as the official rate for judgement debts or the rate under The Late Payment of Commercial Debts (Interest) Act 1998, whichever is the greater amount. Any monies that we may be holding on your behalf will be used in satisfaction or partial satisfaction of any outstanding unpaid bills.
We can accept payment of our invoices by cheque, cash and telegraphic bank transfer.
Copyright
Unless we agree otherwise in writing, all copyright in works of original authorship we produce (such as presentations, training notes, and reports) is reserved to us. Advice given and documents prepared on your behalf are for your usual business purposes only and may not be copied or used by any third party without our express written consent. You must reproduce our copyright notice and proprietary rights legend on all authorised copies.
Miscellaneous
If any provision herein is held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not in any way be affected or impaired. 4Cast Security Solutions Asia liability in respect of any breach or non-performance of its obligations shall be limited to the refund of the invoice value to which the claim relates. Waiver by 4Cast Security Solutions Asia of any of the terms herein or the granting of time or indulgence by 4Cast Security Solutions Asia shall in no way affect 4Cast Security Solutions Asia's rights hereunder. The headings in this document are for clarification and do not form part of the terms and conditions.
The law of the ICC, International Chamber of Commerce in Singapore shall apply.
Liability Insurance
4Cast Security Solutions Asia in corporation with PT Prima Langkah Pratama, are covered by ACE Insurance for all our projects and assignments according to the terms and conditions of our Comprehensive General Liability Insurance with Policy No. 70501101779.
Any questions?
If there are any specific questions that you wish to ask us, or you would like to know more about the range of services and solutions we provide and, more particularly, how they might benefit your organisation, please contact us.
